Our Team

Glynis Kenny

Is our managing director and is a Registered Nurse. Glynis provides some hands on CM and some expert work. The rest of her time is spent dealing with the business development. Her CM time is in demand. Glynis is based in Wakefield but travels to wherever she is required. She has worked in various fields of nursing including Spinal Cord Injury, Orthopaedics, Theatre nursing, Burn Injury and Health Visiting.

She has been in Case Management since 2000 forming Spinal Injury Case Management in 2010. Glynis has also completed courses in Expert Witness report writing and courtroom skills. She provides mainly Case Management services as well as all the business management issues.

Glynis was awarded CMSUK case manager of the year in 2014 and she was awarded the ‘Working in Partnership’ award from CMSUK in 2019.

She was also nominated for the SIA rebuilding lives award in 2014.

Michelle Bunyan

Is a Registered Nurse and Midwife of more than 30 years. She has experience of working in many different fields of nursing especially within the community. She was a continence advisor for 7 years and has worked with complex care agencies helping to set up packages, supervising and teaching carers how to care and look after those with Spinal Cord Injury.

Michelle has been with the company for 14 years and is one of our senior case managers. She is highly experienced in SCI case management. Michelle is based in the West Midlands. Michelle is in high demand in the Midlands area, she also provides Care Expert Witness reports for the courts. 

Sarah Bayliss

Is a Registered Nurse and has worked in Case Management with SICM for over 10 years. She works part time. Sarah has a wealth of knowledge and skills and also sits on a DWP tribunals panel. She is our registered BABICM member. 

She worked at Hope Hospital in Salford holding the post of ward sister. She gained a wide experience working with Acquired and Traumatic Brain injury and Spinal Cord Injury. She also worked for a short while as a Disability Nurse Analyst for the DWP assessing patient’s needs. Sarah is a valuable member of the team with her DWP experience. Sarah also holds teaching certificates and has provided training to nursing and care staff. She joined Spinal Injury Case Management in 2015.

Dr Olivia Barrett

Is a Psychologist and is our Deputy Manager & Lead Case Manager who has worked with SICM Ltd for over 10 years now. She assists in running the company in absence of our Director GK. She is a highly sought after CM and is in high demand. Olivia travels all over the North, having clients further South and in the North west too.

Olivia has worked in various fields including substance misuse, mental health and forensic settings and learning disabilities before moving into neuro/rehabilitation focused work with both spinal cord and brain injury. Olivia joined Spinal Case Management Ltd as a trainee CM in 2016, progressing quickly to a fully trained CM.

Her PhD worked with spinal cord injured adults which she completed in 2022.

Helen Dautrive

Is a Registered Sick Children’s Nurse and general nurse. She has years of experience working with both children and adults in complex care. She was a ward Sister from an early age caring for those with ENT problems, Tracheostomies, ventilators and Enteral Feeding.

She has recently over the last few years worked with complex care agencies setting up and managing care packages in the North of England with two large care providers. Helen has a wealth of knowledge and experience with many of the related complications of those with Spinal Cord Injury. She joined us in 2018 and is a very caring member of our team.

Tina Bettison

Is a Registered Social Worker. Tina has a wealth of experience in care and has spent many years in SW management  and has also worked with CQC in their policy and inspections department. Tina has a growing Case Load and is based in Hull but travels to wherever she is needed. 

Tina joined SICM Ltd in early 2025 and after a short training and mentorship was soon able to manage her own caseload. Tina has a wealth of knowledge surrounding the ICB/CHC and LA funding. She has successfully resolved issues for clients with funding issues.

Julie Daroy

Is a Registered Social Worker who joined us in late 2024 part time. She is now full time and employed with us as our ‘settled’ case manager. Julie provides assistance to all settled cases and with employment support and supervision for directly recruited packages of care.

Julie also assists with any Local authority/CHC funding meetings and issues that may arise for clients. She is able to advise on benefits and also assists our Case Managers with some of their clients.  

Gail Russell

Is an Occupational Therapist who works with us in a consultancy capacity. She provides us with advice and training. Gail is assisting with some business development in Expert work.   

Michelle Thompson

Is a Registered Nurse and is our clinical lead. She has a wealth of SCI experience, having worked as a discharge sister on the Spinal Unit at Sheffield for many years. Michelle has very up to date knowledge of ICB/CHC funding streams and discharge planning.

Michelle joined us part time in November 2025 and then became full time in April 2026. She has a full case load and is already in demand from legal teams. Michelle is a great asset to our team and is passionate about supporting her clients.

Heather Ferguson

Heather Ferguson is a Registered Nurse and has worked as a Case Manager in SCI and TBI for many years. She works with us part time and is based in the Leicester area. She has significant management and operational experience in the CM arena.

Sue Packham

Has been with the company since 2015. She is our invoice clerk & Case management system administrator. She has a very important role as she is responsible for any monies coming into the company!

Sue worked in publishing in Central London for many years in book keeping and accounts. She also lived and worked in Spain for a number of years. She works remotely most weeks but is central office based once every 4-6 weeks

Like Stacey the company would not survive without her.

Natalie Hebden

Is our business and financial administrator. She has set up and manages our accounts system, deals with many of our business needs as well as referrals. She assists the case management team with purchasing equipment for clients, resolves any queries with payroll and ensures all our business needs are kept up to date.

Natalie assists with all our training planning and is often the first line of enquiry for anyone contacting the company. Like the rest of our admin team, we could not survive without them. 

Natalie has a background in financial planning with a large investment company.

Teresa Holmes

Is our recruitment administrator. She sustained a spinal cord injury in September 2020 and is a T9 paraplegic.

Teresa has previously worked in special needs education for Leeds City Council. She was responsible for ensuring children had the required EHC plans in place in school.

Teresa came to us to develop this role, following our CQC registration. Her role has proved to be essential in our assistance with clients to ensure proper HR in recruitment laws are followed. From her own personal experience, Teresa can support the recruitment process by ensuring candidates are contacted promptly and liaising with both the client and Case Manager to find the right applicant. Teresa ensures good references are received, right to work and DBS checks are completed.

Anne-Marie Hebden

Is our payroll Manager. She runs the monthly payroll and HR services for SICM employees and assists with supporting the Case Management team for those clients who wish to employ their own support staff. Anne-Marie is a key member of our team, also ensuring that clients have enough funds to cover their payroll. She deals with care staff and any enquiries they have on sick pay, maternity pay etc. Anne-Marie also manages the pension administration and tax liabilities for all employees of both SICM Ltd and care staff who are employed by our clients.

Anne-Marie comes from a background in Payroll and pensions with large investment companies.

Stacey Waite

 Is our office administrator and client account manager. Stacey manages the client account payments with the Case management team and supervises office requirements. Stacey has been with SICM for 10 years now. 

Stacey has worked in an office environment since she left school and assists everyone here. She pays all our client’s invoices for their therapies and purchases and looks after all the Case Managers.

Denise Hurst

Denise has worked with SICM Ltd since 2011. Denise worked for years in the NHS as payroll and pension manager. She was our original payroll manager before she took semi-retirement in 2019. Denise set up the payroll side of the business, dealt with the tricky pension introduction and managed all the accounts.

 Denise is now semi-retired working once a week assisting the accounts teams with bank pay overs, auditing the client account and general accounts audits. She is part of the furniture and a valuable member of our small team.

William (Billy) Palmer

Is our graduate business development assistant and office technical support. Billy did his degree in Business management BSc (Hons) graduating from Newcastle University in 2025. 

He has been invaluable in updating our website, creating templates for newsletters, managing our social media accounts and is also learning the accounts & payroll systems. New roles for Billy are developing constantly in our business management.