A family centered approach recognising the needs of both the injured client & the whole family.

About Us

Spinal Case Management After An Injury

Specialists in spinal injury care and case management

Although we specialise in case management for spinal Injury, we have experience in many areas and will consider every case on an individual basis. We have a large number of combined resources to draw on when dealing with spinal Injury case management, the rehabilitation and equipment needed as well as related conditions.

The company was established by Glynis Kenny in 2010. Glynis had previously worked for the previous 10 years as a case manager and prior to that had taken various roles as a nurse and health visitor which underpins her knowledge and experience.

SICM Ltd then began providing case management services and built a valued and expert team over the next 11 years. SICM Ltd.’s reputation was soon carried through the network of solicitors, insurers and other health professionals by word of mouth which had been the key to the success of this company and its continued quality and focus on the person behind the injury.

Our Team

Professional, friendly and always putting the patient at the forefront of everything we do
Glynis Kenny SICM

Glynis Kenny

has now 38 years experience of being a trained nurse. She has worked in various fields of nursing including Spinal Cord Injury, Orthopaedics, Theatre nursing, Burn Injury and Health Visiting. She has been in Case Management since 2001. She set up Spinal Injury Case Management in 2010. Glynis has also completed courses in Expert Witness report writing and courtroom skills. She provides mainly Case Management services as well as all the business management issues.

Glynis was awarded CMSUK case manager of the year in 2014 and she was awarded the ‘Working in Partnership’ award from CMSUK in 2019.

She was also nominated for the SIA rebuilding lives award in 2014.

Michelle Bunyan

Michelle Bunyan

is a Registered Nurse and Midwife of more than 30 years. She has experience of working in many different fields of nursing especially within the community. She was a continence advisor for 7 years and has worked with complex care agencies helping to set up packages, supervising and teaching carers how to care and look after those with Spinal Cord Injury.

Michelle has been a case manager with Spinal Injury Case management since 2013. Michelle has proven to have great bargaining powers when negotiating properties for our clients!  She has not looked back since joining us.

Sarah Bayliss

Sarah Bayliss

qualified as a nurse in 1996. She has worked in Neurosurgical and Neuromedical nursing.

She worked at Hope Hospital in Salford holding the post of ward sister. She gained a wide experience working with Acquired and Traumatic Brain injury and Spinal Cord Injury. She also worked for a short while as a Disability Nurse Analyst for the DWP assessing patient’s needs. Sarah is a valuable member of the team with her DWP experience. Sarah also holds teaching certificates and has provided training to nursing and care staff. She joined Spinal Injury Case Management in 2015.

Olivia Barratt

Dr Olivia Barrett

BSc (Hons), MSc (Psychology), MBPsS, PhD (SCI)

gained a 1st class honours degree in Psychology in 2013 and a Masters degree in 2014. She is now studying for her PhD at the University of Buckingham. She has had various publications in academic journals.

Following her initial studies Olivia worked with clients with substance abuse before moving on to work as a rehabilitation assistant working with clients with Spinal cord injury and Brain Injury. Olivia joined Spinal Injury Case Management as a trainee CM in 2016, progressing quickly to a fully trained CM. Her PhD study is working with Spinal Cord injured adults.

Helen Dautrive

Helen Dautrive

is a Registered Sick Children’s Nurse and general nurse. She has years of experience working with both children and adults in complex care. She was a ward Sister from an early age caring for those with ENT problems, Tracheostomies, ventilators and Enteral Feeding. She has recently over the last few years worked with complex care agencies setting up and managing care packages in the North of England with two large care providers. Helen has a wealth of knowledge and experience with many of the related complications of those with Spinal Cord Injury. She joined us in 2018 and is a very caring member of our team.

Stacey Waite

Stacey Waite

is our Case Management secretary/assistant.

She began working with us in 2017. She has a family member with a Spinal Cord Injury and therefore has a wealth of experience to be able to understand our client’s needs.

Stacey has worked in an office environment since she left school and she assists everyone here. She pays all our client’s invoices for their therapies and purchases and looks after all the Case Managers. Our office just would not work without her!

Sue Packham

Sue Packham

is our Company CM Invoice Clerk. Sue is responsible for ensuring our CM invoices get paid. She is a force to be reckoned with and ensures we keep the cash flow going so that we can pay our staff!

Sue worked in publishing in Central London for many years in book keeping and accounts. She also lived and worked in Spain for a number of years. She works remotely most weeks but is central office based once every 4-6 weeks

Like Stacey the company would not survive without her.

Denise Hurst

Denise Hurst

is our Business Account manager

Denise has worked with SICMLtd since 2011. Denise worked for years in the NHS as payroll and pension manager. She was our original payroll manager before she took semi-retirement in 2019. Denise set up the payroll side of the business, dealt with the tricky pension introduction and managed all the accounts. Juggling is one of her hobbies !

She now works once a week generally keeping our business accounts in order ready for the accountant. She is part of the furniture and a valuable member of our small team.

Anne-Marie

Anne-Marie Hebden

is our Payroll support administrator. Her role is varied and she ensures all aspects of our company payroll are met. Anne-Marie ensures all HR issues are dealt with. Our clients who wish to become employers of their own care package can do so with this service. Anne-Marie manages the payroll for all the clients payroll’s, this can include up to 12 carers per package or just one!

Anne-Marie has worked in payroll and HR for her entire career.

We’re here for you. Contact us on 07470 654259 or info@sicmltd.co.uk

Our Happy Client's Kind Words

Mike, Patricia’s Husband

Grateful thanks to Olivia and her team for the care and support (emotional and practical) provided to my wife Pat during a difficult time of her life. As a former nurse herself she was greatly impressed by the care and attention she received

Andy

When meeting Olivia for the first time I felt at ease as she was really easy to talk to and very polite, helpful and non-judgemental. She made everything clear and explained everything in a good manner and was highly professional. Throughout my case Olivia was always helping and organising things for me to do and keeping me busy. I found this took a lot of stress and workload from myself, I often had suggestions of things to try out from Olivia as she knew I was still really into sports but I didn’t have much networking or sign posting to get me there, she really impacted my case and recovery in such a positive way and me and my family are grateful, she is a true professional at her job and making negative situations positive.

Layth

Olivia has been may case manager for three years now and has been supportive, compassionate and a guiding hand throughout this process. Her experience in the field of SCI has been invaluable in making my life easier in ways I hadn’t ever realised it could be. From the very first meeting she has been understanding of my needs – both personal and for my wider family – and a reassuring support to both my wife and myself. The expertise knowledge and in-depth awareness she possesses of all things SCI have allowed me to taste, sample and explore what best fits my needs and makes both mine and my family’s life easier to navigate.

Even when I reached the point of feeling there was nothing more to explore and that life was good again, Olivia would check in with me on how life was for me and still be there at hand to support the next parts of my SCI journey.
What I have valued probably the most from this experience – aside from the genuine understanding and compassion from her nurturing style – has been the gentle and non-intrusive ways she’s made certain aspects of living with an SCI easier. I have valued and cherished this supportive relationship over the years.

Cara – Psychologist

Dr. Olivia Barrett is a committed and skilled case manager who excels in supporting clients with life-altering injuries. She demonstrates empathy, approachability, and attentiveness to the needs of both the client and their family. Olivia manages the challenges frequently encountered within this client group with confidence. Her willingness to consider diverse perspectives ensures steady progress despite practical and psychological barriers. Her collaborative approach facilitates effective team coordination, ensuring that rehabilitation goals are prioritised and obstacles are addressed holistically.

I thoroughly enjoy working with Olivia, she is a case manager who truly cares about our client, her family, and the care team who support her. I highly recommend working with her.

Zoe

Wow what an emotional rollercoaster and I couldn’t have got through it without the help and support from Olivia. She really is an amazing Case Manager, she’s a true caregiver, kind and empathetic person whom even in your darkest moments when you can’t find a solution, she can and she lifts you with positivity of what can be done and what you can achieve with help. Her down to earth and professional manner truly is an amazing asset to the SICM team and I am forever grateful to her for all that she has done for me. Nothing is too much trouble, she really goes above and beyond – Case Manager doesn’t do her justice, as to me she was far more than that.

Defendant solicitor – Clyde and Co

Thanks to you for all you have done for our client over the last few years. It has been a pleasure to work with you.

Ele
Learning to live with an SCI is daunting and you need someone you can trust to help you navigate the many different things you now need and have to think about. That’s exactly what happened when I met Olivia, I knew I didnt need to worry. Reading back over all the things that Olivia has helped me with just shows how valuable her knowledge and expertise in spinal cord injury case management is.
I can’t thank you enough Olivia. I have had the very best advice, guidence, recommendations and above all support. This whole part of my rehab journey wouldn’t have been possible without your help, for that I will be forever grateful.
Now we can move on to the next phase, I’m looking forward to it.
Irwin Mitchell, Sheffield

Olivia, I just wanted to thank you personally for all your help on this case and to say your assistance has truly been invaluable

Defendant Solicitor

We would like to take this opportunity of thanking you for your excellent assistance throughout and look forward to working with you again in the future.

Why choose us

About our care services

We offer an approach that is truly centred around the individual and their family, recognising the needs of the whole family.

We are a small team of Professionals whose focus is to provide specialist knowledge, skills and resources for those specifically with spinal injury, orthopaedic injury, amputation or acquired brain injury or a related conditions

We are committed to providing a real and useful service that changes peoples lives for the better. We are committed to working within a legal process, instructed by solicitors and/or Insurers.

We are committed to working with the best Therapists and specialist in the field and we only recommend equipment and services we would recommend to our own family.

01
Referral
02
Initial Assessment and Meeting
03
Immediate Needs Assessment
04
Ongoing support and liaison with other therapists, equipment recommendations and access to services
05
Review and evaluate to see if what we are doing works